Frequently Asked Questions (FAQ)
Q: How do I track my order?
A: Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.
Q: What is your return policy?
A: We accept returns for most unused items in their original packaging within 30 days of delivery. Some items, like final sale products or customized goods, may not be eligible for return. Please see our full Return Policy for detailed instructions.
Q: How long will shipping take?
A: Processing times are typically 1-3 business days. Shipping times vary depending on your location and the selected shipping method. Standard shipping within the country usually takes 5-7 business days after processing.
Q: My discount code isn’t working. What’s wrong?
A: Please ensure the code is entered correctly, without any extra spaces. Check the code’s expiration date and any specific terms and conditions, such as minimum purchase requirements or applicable product exclusions.
Q: Can I change or cancel my order?
A: We are only able to modify or cancel an order if it has not yet entered the fulfillment process. Please contact us immediately with your order number. We cannot guarantee changes once an order is being prepared for shipment.
Q: When will my pre-order item arrive?
A: Pre-order arrival dates are estimates and will be clearly listed on the product page. You will receive a shipping confirmation email as soon as your pre-order item leaves our warehouse.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your destination. Customers are responsible for any applicable customs fees or import taxes.
Q: My order is incomplete or incorrect. What should I do?
A: We apologize for any error. Please contact our support team with your order number and a description of the issue, along with photos of what you received. We will work to resolve it for you promptly.
Q: How do I create an account?
A: You can create an account during the checkout process by selecting the option to save your information. You can also create one at any time by clicking the “Account” link on our website.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment gateways.
Q: I forgot my password. How can I reset it?
A: Click the “Log In” link and then select “Forgot your password?” Enter the email address associated with your account, and you will receive a link to create a new password.
Q: How can I get more help?
A: If your question is not answered in this FAQ, please use the search bar at the top of our Help Center to find related articles. For further assistance, you can submit a request through our customer support form.